Our process begins with you, with your ideas, your colors and your preferences. We welcome both local and out-of-town clients—we have worked with many people around the country and the process has been as smooth and easy as working with our local clients.
Step 1: Initial Consultation
The first step is to meet either in person or on the phone and get a clear idea of your event, the colors that you envision, the style that you are looking for and the timeline and budget in which we have to work. If you live in Memphis, you may want to make an appointment or stop by the store to browse through our albums and see our products. If you live out of town, you can use our Inspiration Gallery to gather ideas and save pieces that have elements that you like. For a nominal fee, we can send you color swatches of the papers you choose.
Step 2: Your Quote
Based on the information gathered in the initial consultation, we will provide you with a written quote for your project. This quote will include pricing for stock, design, assembly (if required) and will be valid for 30 days. The quote will not include shipping charges, as those will be determined after your paper arrives. To place the order and begin the design process, you will need to sign the quote and pay the design fee, which serves as your deposit. If we need to order stock immediately, the balance of the project will be due at this time.
Step 3: The Design Process
Once you have signed the quote and paid the design fee, we will take the information you provided and create between 2 and 3 designs for you to choose from. After you choose a design, we will work with you to revise or refine it based on your feedback. We do not charge for meeting with or talking with you as many times as it takes. Our goal—our only way of working—is to keep going until we get it right. Period.
If there are additional pieces in your suite (as in a wedding invitation, for example) we will proceed by designing these to match the main piece. When completed, we will provide you—either in person or via email—with final proofs for each piece we design. You will need to look over the proofs carefully to ensure that all of the information is correct. When you sign each piece and return them to us, we will know you are ready to proceed with production. If you would like an actual mock-up of your invitation, this can be provided for an additional charge.
Step 4: Production and Assembly
Once you have given us final approval on the designs, we will schedule press time for your project and order your stock. If we are assembling your pieces, we will schedule time for this as well. If you have not already paid the balance of your project, it will be due at this time. Once your pieces are completed we will notify you so they can be picked up or shipped to you.
Other Important Information
- The design fee is non-refundable and serves as the deposit for booking a project. If stock needs to be ordered immediately, full balance is due upon signing the quote. The design fee is required to start any proofs.
- Check, Master Card, Visa and Discover are accepted methods of payment.
- We recommend allowing a minimum of 6 - 8 weeks for completion of custom designed projects. We are always willing to do our best to accommodate shorter time-frames when possible.
- If more than 3 designs are requested for any single piece, a proof fee of ten dollars (10.00) per piece will apply.
Copyright Information
All designs and original artwork © Copyright 2007 Shara’s Paperie. All designs and original artwork remains the property of Shara’s Paperie and may be reused in whole or part unless otherwise negotiated. No reproduction of any portion of the design/artwork is permitted without the express written consent of Shara’s Paperie. We will pursue any copyright infringement to the fullest extent of the law.
